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The Assistant Mindset

A course for Executive, Personal and Administrative Assistants who want to exceed expectations

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Developing the mindset of a dynamic Assistant


As a former Executive Assistant, I know how important it is to arrive at work with the right mindset. We have to be ready to hit the ground running, every….single….day!

We have to handle difficult conversations (and people) on their schedule rather than ours. We have to know how and when to manage up, and we absolutely need to know who to contact at any moment to get things done.

We have to be sure and assured. We have to be confident and creative. We must be someone who others feel happy to confide in. We have to show initiative, and we have to be innovative.

To be able to cope with the demands of the role, we must have the right mindset.

The Assistant mindset course will teach you how to develop the right mindset so that you are one step ahead of the challenges in the role.

So, how do we get there?

Before we thought about structuring the Assistant Mindset online course, we had to consider our mindset!

We had to think about our approach to the course. Did we have the right mindset when creating this course? Were we dynamic enough?

We had to shift our mindset.

So, we decided to find the type of content that you could share with your Executive!

We have collated content that includes sessions by Executive Coaches. We decided to treat our students, not just as people who work alongside business leaders, but treat them as dynamic business leaders in their own right! If you don’t feel like this already, we want you to feel like a business leader at the end of this course.

That is why this course does not look like other Administrative and Assistant courses. Our mindset is different.

Only by having a different mindset did we think we could help to change yours.

The Assistant Mindset online course details


We have structured the course into six sections:

  1. Creating the right mindset
  2. Setting yourself up for success
  3. Developing awareness of your role, position and organisation
  4. Mastering the mindset of a dynamic Assistant
  5. Working with different behaviours and mindsets
  6. Managing your mindset and wellbeing

Within these six sections, you will find some of the best content we have ever had on any of our courses.

We have sections on this course that you could sit down with your Executive, and they would get as much from it as you. How many courses for Assistants can say that?

We are especially happy with the opening section 'How to create the right mindset'. We thought it was important to have an opening section full of topics and speakers who will help you frame this shift in mindset and get you started on the right path.

The four trainers are brilliant, and you are sure to be inspired and focussed before you move into the next phase of the course.

After completing the Assistant Mindset online course, we hope that you have a much clearer understanding of the mindset of a dynamic assistant and that we will have given you tonnes of concrete advice and guidance that you can implement in your role.

Having trained over 3000 assistants, and having spent almost 15 years as an Assistant, I know that every one of you has the potential to be a genuinely dynamic Assistant who can lead in your role.

On this dynamic course, we present you with the tools to develop this mindset and truly exceed expectations.

Practically Perfect PA

Trusted, valued and relied upon by a global community of Assistants


Practically Perfect PA is one of the most extensive global online resources for Assistants with over 22,000 subscribers from over 100 countries.

Since 2011, Practically Perfect PA have trained over 3,000 Assistants through our online training, Virtual Summits and our Future Assistant European Summit.

Developing the mindset of a dynamic Assistant is a collection of some of our most popular “mindset” presentations PLUS over twenty accompanying documents.

Your Instructor


Nicky Christmas
Nicky Christmas

Hi, I'm Nicky Christmas

I launched Practically Perfect PA back in October 2011, and it has since grown to become the go-to blog for Personal Assistants, Executive Assistants, Office Managers and Administrative Professionals at all levels of business seeking support, information and guidance in their chosen profession.

Practically Perfect PA offers practical tips, honest advice and all kinds of career development support specifically for Assistants. Since 2015 we have organised events, virtual summits and online courses for over 3,000 Assistants from around the world.

It is fair to say the Assistant role has changed significantly and I am so proud that Practically Perfect PA has been part of the journey for over eight years.

I will continue to support Assistants, give real value through advice, resources and the tools to work effectively in this often undervalued but incredibly important profession.


What will you learn on this course?


As an Assistant, there is a growing need to develop your mindset to future proof your career. These are the core competencies that will help you develop as a business asset in your organisation. The Assistant Mindset course will help you create the right mindset so that you grow to be an incredible and dynamic Assistant. Sessions include:

  • Finding purpose in your work
  • How to run your day
  • 20 ways to impress your Executive
  • Building resilience
  • Dealing with conflicting priorities
  • Working with different personality types
  • Taking initiative and being curious
  • Wellness at work
  • Working well under pressure

We have selected sessions that focus on the soft skills needed to develop the right mindset to really thrive in the Assistant role.

Get started today.

Course Curriculum



Course Information


We have selected 21 video sessions, each with a different presenter. Many of the presenters are well known and respected trainers from all over the globe, and others are Assistants with amazing tips and techniques that they want to share with you.

Every one of our presenters wants to help you create the mindset needed in this profession. They have structured their content to give you clear action items to help you succeed and teach you how to thrive in the role.

We have over 30 articles, bonus templates and checklists which will help you master all of the core competencies you need to suceed in the role.

I want to help you develop, and I am excited at the thought of you joining our course and thriving in your career. We would love to have your feedback on the course and individual sessions.

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!