Assistant Mindset Online Course Level One

The Assistant Mindset

Level One

An online course that teaches Assistants how to navigate office politics, create a successful mindset, and develop the soft skills needed to thrive in the role.

Enrol for €150 | £130 | $180


As a former Executive Assistant, I know how important it is to arrive at work with the right mindset. We have to be ready to hit the ground running every….single….day!

We have to handle difficult conversations (and people) on their schedule rather than ours. We have to know how and when to manage up, and we absolutely need to know who to contact at any moment to get things done.

We have to be sure and assured. We have to be confident and creative. We must be someone who others feel happy to confide in. We have to show initiative, and we have to be innovative.

To be able to cope with the demands of the role, we must have the right mindset.

The Assistant mindset course will teach you how to develop the right mindset to be one step ahead of the challenges in the role.


Big picture thinking. 

Understand your purpose, how to add value and contribute to the strategic growth of your business. 

Anticipate needs. 

Grow your mindset skills so that you anticipate and understand what is expected of you.

Lead in your role.

Communicate your worth and influence so that others see you as a leader in your organisation.

Build core strengths.

Get clear on your key strengths and unique traits to help you stand out as a dynamic Assistant.

Enrol for €150 | £130 | $180


Ace your next performance review with this fantastic BUNDLE of SMART objectives and goal setting templates for Assistants.

These free templates will help you stay on track throughout the year.

Included in this bundle are:

  • A list of SMART goal and objective examples for Executive Assistants, Personal Assistants and Administrative Assistants
  • A SMART objectives template for Assistants to set their performance goals
  • Goal setting worksheet for Assistants to work through with their Executive during the performance review meeting




In the almost 10 years of attending conferences and workshops, this is by far the most informative workshop I have been to. I am glad that I have gotten to know about Practically Perfect PA.” 

Excellent value for money. Very topical subjects covered. I came away feeling inspired, energised and brimming with ideas and renewed enthusiasm. A great day of learning and development. I love that Nicky always gets new voices and fresh talent together to engage with and share their ideas with the PA/EA community.




I'm Nicky: I launched Practically Perfect PA back in October 2011, and it has since grown to become the go-to resource for Personal Assistants, Executive Assistants, Office Managers and Administrative Professionals at all levels of business seeking support, information and guidance in their chosen profession. Practically Perfect PA offers practical tips, honest advice and all kinds of career development support specifically for Assistants.

Since 2015 we have organised events, virtual summits and online courses for over 10,000 Assistants from around the world. It is fair to say the Assistant role has changed significantly, and I am so proud that Practically Perfect PA has been part of the journey for over a decade.

Nicky Christmas



After completing the Assistant Mindset online course, you will have the tools in place to take your Assistant career to the next level. We have case studies from high-profile Assistants, leading trainers and thought-leaders. Each module is designed to give you concrete advice that you can implement in your role.


Creating the right mindset

This is not a templated approach. We know every single Assistant is unique. We have a variety of topics that teach Assistants how to manage challenges in the role.


Setting yourself up for success

There is a world of opportunity out there for Assistants. In this module, we help you navigate a path to success. There’s always room to improve and innovate.


Developing awareness of your role, position and organisation

This is where your role really comes to life. Add value, build your business acumen and strategic thinking, and train your Executive to utilise your skills.


Mastering the mindset of a dynamic Assistant

Your career is ever-evolving. In this in-depth module, we look at the traits you need to thrive in the role, the competencies you can learn and the tools you need to master a success mindset.


Working with different behaviours and mindsets

Understanding your colleagues, communicating effectively and adapting your behaviours to work with various personalities sets top-level Assistants apart from the competition.


Managing your mindset and wellbeing

Shift your mindset so that you are looking after your wellbeing along with your Executive and colleague. Set boundaries and learn strategies to cope with high-pressure situations.


Practically Perfect PA is one of the most extensive global online resources for Assistants with over 30,000 subscribers from over 100 countries.

Since 2011, Practically Perfect PA has trained over 10,000 Assistants through our online training, Virtual Summits and our Future Assistant Global Summit.

Developing a dynamic Assistant's mindset is a collection of some of our most popular “mindset” presentations PLUS over thirty accompanying documents.


As an Assistant, there is a growing need to develop your mindset to future proof your career. These are the core competencies that will help you develop as a business asset in your organisation. The Assistant Mindset course will help you create the right mindset to grow to be an incredible and dynamic Assistant.

MODULE ONE: Creating the right mindset

  • Creating the right mindset 
  • Positioning yourself as a business asset
  • How mindfulness can support lasting change in behaviour
  • What is standing in your way?
  • Feeling like a fraud at work
  • Proceed until apprehended
  • Finding purpose in your work
  • Rise up!

MODULE TWO: Setting yourself up for success

  • Setting and achieving goals
  • Core competencies for Assistants
  • Managing Expectations
  • Ten habits of highly organised Assistants
  • Discretion at work for Assistants
  • Improve your attention to detail
  • Minimising interruptions
  • Managing your own time
  • Improving your productivity
  • How to run your day
  • Speaking with authority
  • How to keep a positive attitude at work
  • What are interpersonal skills?

MODULE THREE: Developing awareness of your role, position and organisation

  • Developing your personal brand
  • How can Assistants add value in the workplace?
  • How can you be more accountable at work?
  • Building Business Acumen
  • Increasing your business acumen on a shoestring budget
  • 20 ways to impress your Executive checklist
  • Working in the inner circle
  • Working with the Executive team
  • How to train your Executive

MODULE FOUR: Mastering the mindset of a dynamic Assistant

  • Traits of a high flying Assistant
  • Communicate effectively
  • Confidence is key for Assistants
  • Master a difficult conversation
  • How to remain flexible while handling multiple priorities
  • Dealing with conflicting priorities
  • Building credibility
  • What kind of leader do you want to be?
  • Self-discipline for Assistants
  • Boost your resilience
  • Building resilience in the Assistant role
  • Diplomacy skills for Assistants
  • How to be a creative genius at work
  • How to think more analytically
  • Tales from the coalface

MODULE FIVE: Working with different behaviours and mindsets

  • How to take the initiative when working with a micromanager
  • Managing up
  • Working with introverts
  • Stepping up and leaning in
  • Working with a workaholic
  • Taking the initiative and being curious
  • Understanding the shadow structure in your organisation
  • How to manage conflict at work

MODULE SIX: Managing your mindset and wellbeing

  • Working well under pressure
  • Dynamic Assistants discuss their work-life blend part one
  • Dynamic Assistants discuss their work-life blend part two
  • Wellness at work
Enrol for €150 | £130 | $180


We have selected 29 video sessions, each with a different presenter. Many of the presenters are well known and respected trainers from all over the globe, and others are Assistants with amazing tips and techniques that they want to share with you.

World Leading Trainers

Every one of our presenters wants to help you create the mindset needed in this profession. They have structured their content to give you clear action items to help you succeed and teach you how to thrive in the role.

Articles and Templates

We have over 30 articles, bonus templates and checklists which will help you master all of the core competencies you need to succeed in the role.


When does the course start and finish?

The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.

How long do I have access to the course?

How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any devices you own.

What if I am unhappy with the course?

We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days, and we will give you a full refund.


There is no better time to direct and control your career path than right now. The Assistant Mindset Level One will keep you one step ahead of the competition.